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Making Connections

A social prescription service for adults registered with GP practices in North East Hampshire and Farnham

Service update:  During the Covid-19 Pandemic, Making Connections is continuing to offer support for clients referred by health and social care professionals.  This support is mainly telephone-based – ensuring clients continue to receive information and practical support (access to local community support for shopping, prescription collections etc).  Making Connections staff and volunteers are offering regular check-ins by telephone.  Please call 01252 815652 and select Making Connections.  Or e-mail the service on

  • Around 3 months’ support from a Making Connections Co-ordinator to help you with your personal health and wellbeing goals.
  • Support with finding local activities and services to keep you physically active and socially connected.
  • Part of the “Happy, Healthy at Home” services supported by the North East Hampshire and Farnham CCG (Clinical Commissioning Group).



About Making Connections

Making Connections is open to anyone aged 18+ who is registered with one of the GP surgeries in the North East Hampshire and Farnham area.  Making Connections  aims to to connect you with activities and services running in the community where you live, which can support you with your health and wellbeing goals.

If you know you should be keeping more socially or physically active and don’t know where to start or would like someone to take you through your options and support you through realising your personal goals, then get in touch by calling Making Connections on 01252 815652 or e-mail  (Note this is a secure e-mail address).

What is social prescribing?

Social prescription projects are becoming more popular across the country as a way of linking people referred by health and social care services to local support to connect people with services and activities, which will help them better self-manage their health and wellbeing.  Most social prescription projects use link-workers between GPs and other healthcare professionals to provide one-to-one support to help people achieve healthier lifestyles and improved confidence to manage their health.

Who we are

Making Connections is delivered by:

Hart Voluntary Action  and Age UK Surrey with support from Rushmoor Citizens Advice

We all have a strong background in community support and volunteering in our local area and extensive knowledge of how we can connect people into activities and services.

Making Connections is funded through the North East Hampshire and Farnham Clinical Commissioning Group

How does Making Connections work?

  • You will be recommended to access the Making Connections Service through your GP surgery or other health/social care service or you can refer yourself directly.
  • With your permission, one of our Making Connections Co-ordinators will contact you by telephone to set up one of several appointments (at home or a suitable venue) at times to suit you.
  • During these appointments, the Making Connections Co-ordinator will talk to you about how you might make changes in your lifestyle that will have a positive impact on your health and wellbeing.
  • Based on the conversations you have with the Making Connections Co-ordinator, an action plan with clear goals, which can be achieved within 2-3 months, will be agreed with you.
  • Your Making Connections Co-ordinator will continue to support you for up to 3 months or you may be linked up with a Making Connections volunteer.
  • Support could include helping you integrate into a social group, supporting you to access an exercise class at your local leisure centre, helping you resume an old hobby, or supporting you to become a volunteer.
  • We will ask for your feedback on how you think the Making Connections Service has helped you.

GP Surgeries covered by the Making Connections Service

  • Aldershot – Princes Gardens Surgery, The Cambridge Practice,  The Border Practice, The Wellington Practice.
  • Farnborough – Alexander House Surgery, Giffard Drive Surgery, Jenner House Surgery, Mayfield Medical Centre, North Camp Surgery, Voyager Family Health.
  • Farnham – Downing Street Group Practice, Farnham Dene Medical Practice, Holly Tree Practice, River Wey Medical Centre, The Ferns Medical Practice.
  • Fleet – Branksomewood Healthcare Centre, Crondall New Surgery, Fleet Medical Centre, Richmond Surgery.
  • Yateley – The Oakley Health Group.


Referral Process

We are currently accepting referrals directly from North East Hampshire and Farnham GP practices and from health and social care services represented on the five locality Integrated Care Teams.  Call Making Connections on 01252 815652 or e-mail for information and a referral form.  Referral forms are also available on GP practices’ internal IT systems.

Referral criteria

Currently there are no exclusion criteria for referral.  The person being referred must be aged 18+ and a patient of one of the North East and Farnham CCG GP practices.  Reasons for referral could include:

  • Social isolation.
  • A change in circumstances that is affecting wellbeing (such as bereavement, new diagnosis of a long –term medical condition, post-hospital treatment, ageing, retirement).
  • Low to moderate mental health issues or learning disabilities.
  • A need to improve life-style to prevent health conditions developing and to reduce the need for medical intervention.

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